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Key Account Management
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| Our key account management services include: |
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- Travel policy formulation and management;
- Service level agreement management;
- Financial administration and monthly reporting;
- Monitored quality management;
- Travel coordinator workshops;
- Termly consultant meetings;
- Supplier consolidation and negotiations; and
- A dedicated customer relationship manager providing you with:
- Access to the best deals every day;
- Finding you the absolute best way to travel most conveniently;
- Notifying you if cheaper seats become available once booking is made (prior to issue of tickets);
- Wait list monitoring;
- Pre-seating;
- Special in-flight meals;
- Coordinating car and hotel reservations;
- Recording and tracking frequent flyer points; and
- Developing complex itineraries.
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